Mapping Workflows and Managing Knowledge: Using Formal and Tacit Knowledge to Improve Organizational Performance, Volume I (Supplu and Operations Management Collection) - Softcover

Kmetz, John L.

 
9781631573873: Mapping Workflows and Managing Knowledge: Using Formal and Tacit Knowledge to Improve Organizational Performance, Volume I (Supplu and Operations Management Collection)
Softcover
ISBN 10: 163157387X ISBN 13: 9781631573873
Verlag: Business Expert Press, 2015

Inhaltsangabe

This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets users capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all; the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Third, it does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization). It was developed by the author in a 15-year long program of studying, analyzing, and improving avionics maintenance processes for the U.S. Navy and the Royal Canadian Air Force, and then applied to organizations of all kinds ever since, for more than two decades. It has been taught and applied by the author and others in many short courses. It works.

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Über die Autorin bzw. den Autor

John Kmetz, University of Delaware, President, Transition Assistance Associates, USA.

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Verlag
Business Expert Press
Erscheinungsdatum
2015
Sprache
Englisch
ISBN 10 
163157387X
ISBN 13 
9781631573873
Einband
Taschenbuch
Anzahl der Seiten
242
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Verantwortliche Person
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