The Startup's Guide to Customer Success: How to Champion the Customer at Your Company - Softcover

Chiang, Jennifer

 
9781641371889: The Startup's Guide to Customer Success: How to Champion the Customer at Your Company
Softcover
ISBN 10: 1641371889 ISBN 13: 9781641371889
Verlag: New Degree Press, 2019

Inhaltsangabe

Are you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resources. It's a company mindset that can unlock the biggest opportunities in business. Customer success can help streamline experiences, grow product engagement and loyalty, and more importantly — retain business.In The Startup's Guide to Customer Success, Jennifer Chiang presents a guide on how to plan, execute, and grow your own customer success team and the actionable steps that you can take to champion the customer at your company.Learn insights such as:* The four attributes Shreesha Ramdas, CEO and Co-Founder of Strikedeck, says are must-haves when hiring your first customer success team* How Jamey Jeff, Managing Director of Customer Success Solutions at Coastal Cloud, reevaluated QBRs to derive more value for his customers with less work* How Maranda Dziekonski, VP of Customer Success at Pared, manages her time wisely to not only get everything done, but fight fires and plan aheadThis book is for everyone from new customer success leaders, CEOs and VPs who want their company to be more customer-centric, to start-ups who are starting their own customer success teams.

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Verlag
New Degree Press
Erscheinungsdatum
2019
Sprache
Englisch
ISBN 10 
1641371889
ISBN 13 
9781641371889
Einband
Taschenbuch
Anzahl der Seiten
446
Kontakt zum Hersteller
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