The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience - Hardcover

P V Kannan

 
9781643072401: The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience
Hardcover
ISBN 10: 1643072404 ISBN 13: 9781643072401
Verlag: MASCOT BOOKS, 2019

Inhaltsangabe

Have you ever wished that every company you interacted with could just know what you wanted and go get it for you? That when you picked up the phone or opened a chat window that the company would use what it knew about you to anticipate your needs?

We are on the verge of a future just like that.

The age of intent is a world where the smartest of chatbots-virtual agents-are powered by artificial intelligence (AI) and connected to a customer's complete past history. These virtual agents can anticipate just what a customer is looking for, answering questions through chat, on the phone, and through smart speakers like Amazon's Alexa. They'll transform the business world with efficient, scalable service that's available 24/7 and gets smarter every day.

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Über die Autorin bzw. den Autor

P.V. KANNAN is the CEO of the San Jose-based [24]7.ai, a leader in AI-driven customer experience software and services. He holds more than 30 patents and has been featured in books including Thomas L. Friedman's The World Is Flat and That Used to Be Us.

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Verlag
MASCOT BOOKS
Erscheinungsdatum
2019
Sprache
Englisch
ISBN 10 
1643072404
ISBN 13 
9781643072401
Einband
Gebundene Ausgabe
Anzahl der Seiten
256
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Verantwortliche Person
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