The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional - Softcover

Boscq-Scott, Claire

 
9781716632839: The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional
Softcover
ISBN 10: 1716632838 ISBN 13: 9781716632839
Verlag: Lulu.com, 2020

Inhaltsangabe

I have the best job in the world... Wouldn't you love to get paid to shop Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees' engagement and customer loyalty, win industry awards and grow their profitability. In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.

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Über die Autorin bzw. den Autor

Want to know more about Claire Boscq-Scott, check out her website www.claireboscqscott.com

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Verlag
Lulu.com
Erscheinungsdatum
2020
Sprache
Englisch
ISBN 10 
1716632838
ISBN 13 
9781716632839
Einband
Taschenbuch
Anzahl der Seiten
90
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
HACHETTE LIVRE SA
https://www.hachette.fr/

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