Customer Tells: Delivering World-Class Customer Service by Reading Your Customers’ Signs and Signals - Softcover

Seldman, Dr. Marty; Futterknecht, John; Sorensen, Dr. Ben

 
9781735059310: Customer Tells: Delivering World-Class Customer Service by Reading Your Customers’ Signs and Signals
Softcover
ISBN 10: 1735059315 ISBN 13: 9781735059310
Verlag: Optimum Press, 2020

Inhaltsangabe

What do championship poker players and world-class salespeople have in common? The ability to read people. Customers “tell” us how to deliver the highest levels of service. If we pay attention to them, listen to their words, and observe their behavior, they will guide us to do the following: • Treat them the way they want to be treated. • Meet and exceed their expectations. • Provide a positive, predictable experience. • Develop strong relationships and bonds. • Tailor our approach to each individual.

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Verlag
Optimum Press
Erscheinungsdatum
2020
Sprache
Englisch
ISBN 10 
1735059315
ISBN 13 
9781735059310
Einband
Taschenbuch
Anzahl der Seiten
256
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
preigu
mail@preigu.de

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