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Alle Exemplare der Ausgabe mit dieser ISBN anzeigen:Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues.
The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'.
His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers.
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Buchbeschreibung Paperback. Zustand: new. Paperback. Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues.The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'.His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers. 39 essential rules to delivering impeccable service - from the man who ran Disneyworld. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Bestandsnummer des Verkäufers 9781781251225
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Buchbeschreibung paperback. Zustand: New. Language: ENG. Bestandsnummer des Verkäufers 9781781251225
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Buchbeschreibung Paperback / softback. Zustand: New. New copy - Usually dispatched within 4 working days. 39 essential rules to delivering impeccable service - from the man who ran Disneyworld. Bestandsnummer des Verkäufers B9781781251225
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Buchbeschreibung Trade Paperback. Zustand: Brand New. 208 pages. 8.50x5.31x0.59 inches. In Stock. Bestandsnummer des Verkäufers __1781251223
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Buchbeschreibung Zustand: new. Bestandsnummer des Verkäufers 62UQBANZMD
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Buchbeschreibung Zustand: New. Bestandsnummer des Verkäufers 19054522-n
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Buchbeschreibung Zustand: New. Bestandsnummer des Verkäufers 19054522-n
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Buchbeschreibung Zustand: new. Bestandsnummer des Verkäufers FrontCover1781251223
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Buchbeschreibung Zustand: New. Buy with confidence! Book is in new, never-used condition. Bestandsnummer des Verkäufers bk1781251223xvz189zvxnew
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Buchbeschreibung Zustand: new. Main. Book is in NEW condition. Satisfaction Guaranteed! Fast Customer Service!!. Bestandsnummer des Verkäufers PSN1781251223
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