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Successful Enquiry Answering Every Time, Seventh Revised Edition: Thinking your way from problem to solution - Softcover
Inhaltsangabe
When people want to satisfy their immediate curiosity they re much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all.Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer.Now in its 7th edition, this book is fully updated to cover new skills, such as: employing critical thinking to manipulate, categorize and prioritize raw search results using strategic reading and abstracting techniques to identify and summarize the essential information the enquirer needs from the retrieved documents drawing on established story-telling practice to present research results effectively whether orally or in writing working to the POWER model: plan, organize, write, edit, review.
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Über die Autorin bzw. den Autor
Tim Buckley Owen BA DipLib MCLIP is an independent writer and trainer with over 40 years' experience of information work - at Westminster Central Reference Library, the City Business Library, and as Principal Information Officer at the London Research Centre. He has also held strategic media and communications posts at CILIP, the Museums, Libraries & Archives Council and the Library & Information Commission.
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Successful Enquiry Answering Every Time : Thinking Your Way from Problem to Solution
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Successful Enquiry Answering Every Time (Paperback)
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Paperback. Zustand: new. Paperback. Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. When people want to satisfy their immediate curiosity theyre much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all. Now in its 7th edition, this book is fully updated to cover new skills, such as:employing critical thinking to manipulate, categorise and prioritise raw search resultsusing strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documentsdrawing on established story-telling practice to present research results effectively whether orally or in writingworking to the POWER model: plan, organise, write, edit, review.This book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centres who are dealing with information enquiries, processing transactions or trouble-shooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries. This book guides the reader step-by-step through all stages of the research process, from finding out what the enquirer really wants, to providing a polished, actionable, value-added answer. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Bestandsnummer des Verkäufers 9781783301935
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Successful Enquiry Answering Every Time: Thinking Your Way from Problem to Solution
Verlag:
The Library Association Publishing, 2017
ISBN 10: 1783301937
ISBN 13: 9781783301935
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Successful Enquiry Answering Every Time: Thinking Your Way from Problem to Solution
Verlag:
The Library Association Publishing, 2017
ISBN 10: 1783301937
ISBN 13: 9781783301935
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Softcover
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Successful Enquiry Answering Every Time: Thinking Your Way from Problem to Solution
Verlag:
The Library Association Publishing, 2017
ISBN 10: 1783301937
ISBN 13: 9781783301935
Neu
Softcover
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Successful Enquiry Answering Every Time (Paperback)
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Paperback. Zustand: new. Paperback. Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. When people want to satisfy their immediate curiosity theyre much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all. Now in its 7th edition, this book is fully updated to cover new skills, such as:employing critical thinking to manipulate, categorise and prioritise raw search resultsusing strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documentsdrawing on established story-telling practice to present research results effectively whether orally or in writingworking to the POWER model: plan, organise, write, edit, review.This book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centres who are dealing with information enquiries, processing transactions or trouble-shooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries. This book guides the reader step-by-step through all stages of the research process, from finding out what the enquirer really wants, to providing a polished, actionable, value-added answer. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. Bestandsnummer des Verkäufers 9781783301935
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Successful Enquiry Answering Every Time, Seventh Revised Edition
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Paperback. Zustand: New. New. book. Bestandsnummer des Verkäufers ERICA77317833019376
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