Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK) - Softcover

Agutter, Claire; Corless, Barry; Aiyer, Latha

Softcover

ISBN 10: 1787786196 ISBN 13: 9781787786196

Verlag: IT Governance Ltd, 2026

Inhaltsangabe

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned. SIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrator capability that coordinates governance, management, assurance and continual improvement. It creates an ecosystem where all parties understand their role, responsibilities and context, are empowered to deliver within boundaries, and are accountable for the outcomes they enable. SIAM Professional, third edition, forms part of the refreshed Scopism SIAM Body of Knowledge and is the official guide for the EXIN SIAM(TM) Professional certification. This book supports candidates preparing for the certification and focuses on applying SIAM in practice, building on the concepts introduced in SIAM Foundation. The book will appeal to:Practitioners who want to deepen their SIAM capability and achieve the SIAM(TM) Professional certification Customer organizations seeking practical guidance for operating and improving multi-provider services Service integrators and their teams delivering integrated, outcome-focused governance Internal and external service providers wanting clarity on how to collaborate in a SIAM ecosystem Consultants in service management and related frameworks looking to extend their expertise "Over the last decade we've seen SIAM gain relevance across increasingly complex provider landscapes and supply chain management challenges. The updated SIAM Body of Knowledge offers a renewed look at the core concepts of multi-provider management but extends the breadth and depth of this with additional and flexible Compendiums. More than 75 experts from around the world offered their knowledge, experience and thoughts to provide content that is applicable and suitable for any type of organization. As part of the Body of Knowledge, SIAM Professional does exactly that; it expands on the foundational concepts, offering advice and examples that transform SIAM theory and common sense to practically applicable guidance. We hope practitioners can find knowledge and inspiration from this publication to improve their organizational operating model." Simon Dorst & Michelle Major-Goldsmith

Über diesen Titel

Über die Autorin bzw. den Autor

Claire is a service management trainer, consultant and author. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in tech. In 2018, 2019 and 2024, she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the chief architect for VeriSM(TM), the service management approach for the digital age. She is the director of Scopism, focusing on best practices for SIAM (service integration and management). Claire has worked with ITGP to publish Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK), Second edition, the official guides for the EXIN SIAM(TM) Foundation and Professional certifications.After providing support to thousands of people taking ITIL training and certification from version 2 onwards, Claire has created this series of books for those studying towards ITIL® 4 Managing Professional and Strategic Leader status.

Details zur Ausgabe

• Verlag: IT Governance Ltd
• Erscheinungsdatum: 2026
• Sprache: Englisch
• ISBN 10: 1787786196
• ISBN 13: 9781787786196
• Einband: Taschenbuch
• Auflage: 3
• Anzahl der Seiten: 416
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: gpsr@libri.de; gpsr@libri.de; ; Friedensallee 273; Hamburg; 22763; Deutschland