Service Integration and Management (SIAM) Foundation - Softcover

Agutter, Claire; Major-Goldsmith, Michelle; Dorst, Simon

Softcover

ISBN 10: 1787786234 ISBN 13: 9781787786233

Verlag: ITGP, 2026

Inhaltsangabe

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned. SIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrator capability that provides governance, management, integration, assurance and coordination at strategic, tactical and operational levels. It creates an ecosystem where all parties:Understand their role, responsibilities and context Are empowered to deliver within clear boundaries Are accountable for the outcomes they enable This updated edition of SIAM Foundation provides a comprehensive introduction to SIAM and is the official guide for the EXIN SIAM(TM) Foundation certification. This publication helps candidates prepare for the Foundation exam and introduces SIAM concepts, roadmap stages, structures, roles, practices and cultural considerations for successful adoption. It will appeal to: Anyone seeking an introduction to SIAM and the SIAM(TM) Foundation certification Customer organizations and their staff managing multi-provider ecosystems Service integrators and their teams establishing end-to-end accountability Internal and external service providers wanting to work effectively in SIAM Consultants in service management supporting SIAM design and adoption "SIAM Foundation brings together the real-world experience of practitioners from across the SIAM community to provide a clear, practical introduction to managing services in a multi-provider ecosystem. It will help you focus on outcomes, deliver maximum value, and manage end-to-end services across complex supply networks, a necessity in today's digital, cloud-enabled environments. SIAM Foundation sets out the essential definitions, roles, structures and practices, and explores the common challenges you'll face when adopting SIAM, making it valuable for practitioners at every level as well as those studying for the globally recognised SIAM Foundation certification." Claire Agutter

Über diesen Titel

Über die Autorin bzw. den Autor

Claire is a service management trainer, consultant and author. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in tech. In 2018, 2019 and 2024, she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the chief architect for VeriSM(TM), the service management approach for the digital age. She is the director of Scopism, focusing on best practices for SIAM (service integration and management). Claire has worked with ITGP to publish Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK), Second edition, the official guides for the EXIN SIAM(TM) Foundation and Professional certifications.After providing support to thousands of people taking ITIL training and certification from version 2 onwards, Claire has created this series of books for those studying towards ITIL® 4 Managing Professional and Strategic Leader status.

Details zur Ausgabe

• Verlag: ITGP
• Erscheinungsdatum: 2026
• Sprache: Englisch
• ISBN 10: 1787786234
• ISBN 13: 9781787786233
• Einband: Taschenbuch
• Auflage: 3
• Anzahl der Seiten: 220
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: gpsr@libri.de; gpsr@libri.de; ; Friedensallee 273; Hamburg; 22763; Deutschland