Designing and Tracking Knowledge Management Metrics (Working Methods for Knowledge Management) - Softcover

Buch 3 von 8: Working Methods for Knowledge Management

Garcia-Perez, Alexeis; Gheriss, Farah

 
9781789737264: Designing and Tracking Knowledge Management Metrics (Working Methods for Knowledge Management)
Softcover
ISBN 10: 1789737265 ISBN 13: 9781789737264
Verlag: Emerald Publishing Limited, 2019

Inhaltsangabe

Knowledge management metrics are one of the weakest areas of practice in the field. Overwhelmingly, the literature that exists focuses on case studies and incidents of metrics, rather than approaching the concept holistically.


Addressing this lack, expert authors Alexeis Garcia-Perez, Farah Gheriss and Denise Bedford come together to supply a fundamental discussion of measurement cultures and philosophy, types of metrics, and how to use metrics to grow an organization. They offer a guide for knowledge management professionals to report on progress against goals and targets in terms that are understandable and comparable to their organizational peers, enabling professionals from across businesses to communicate with metrics and engage in wider discussion about the process of achieving organizational visions.

Providing practical guidance for identifying different types of measurements and metrics, as well as methods for defining and collection information about metrics, this is an essential book for knowledge management professionals and researchers on the path to improving metric literacy across their organizations.

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Über die Autorin bzw. den Autor

Alexeis Garcia-Perez is an Associate Professor at Coventry University Business School (UK) and a Visiting Research Scholar at Georgetown University (USA). Farah Gheriss is an IT Innovation Lead at the International Monetary Fund. She leads the Information and Organizational Access Group, working to apply best practices to help operationalize the IMG's knowledge management strategy. Denise Bedford, PhD, is faculty at Georgetown University, a Visiting Scholar at University of Coventry, and Distinguished Practitioner, U.S. Department of State.

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Verlag
Emerald Publishing Limited
Erscheinungsdatum
2019
Sprache
Englisch
ISBN 10 
1789737265
ISBN 13 
9781789737264
Einband
Taschenbuch
Anzahl der Seiten
272
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Verantwortliche Person
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