Principles of Hotel Front Office Operations - Softcover

Huyton, Jeremy; Baker, Sue; Bradley, Pam

Softcover

ISBN 10: 1844800903 ISBN 13: 9781844800902

Verlag: Cengage Learning EMEA, 2001

Inhaltsangabe

This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses. This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.

Details zur Ausgabe

• Verlag: Cengage Learning EMEA
• Erscheinungsdatum: 2001
• Sprache: Englisch
• ISBN 10: 1844800903
• ISBN 13: 9781844800902
• Einband: Taschenbuch
• Auflage: 2
• Anzahl der Seiten: 336
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar