Entitled to Respect: How to be confident and assertive in the workplace - Softcover

Potts, Suzanne

 
9781845284213: Entitled to Respect: How to be confident and assertive in the workplace
Softcover
ISBN 10: 1845284216 ISBN 13: 9781845284213
Verlag: How To Books, 2010

Inhaltsangabe

This book will restore your self esteem and help you to command the respect to which you're entitled at work. It will provide you with practical tools that you can put into use immediately, enabling you to: - Be valued for who you are - Ask for what you're entitled to - Say 'no' when you have a right to do so - Have your opinions & ideas respected and heard - Stand up for yourself - Handle difficult situations calmly and successfully

Contents: Introduction; PART 1: THE TOOLBOX; 1. Behavioural flexibility; 2.What is assertion?; 3. Our verbal behaviour; 4. Non-verbal behaviour; 5.Visualisation; 6. Self-talk; 7. Rights and personal permission; 8. Beliefs; 9. Win:Win outcomes; 10. Saying noA"; 11. Meeting behaviours; PART 2: WORK SITUATIONS; 12. Handling aggression; 13. Productive appraisals; 14. Managing your boss; 15. Co-operative colleagues; 16. Healthy customer relations; 17. Fair disciplinary interviews; 18. Successful job interviews; 19. Contributing to meetings; 20. Asking for a pay rise; 21. Presentations to be proud of; 22. Assertive selling; 23. Handling senior managers; 24. Managing your staff; 25. Reliable suppliers; 26. Working with volunteers; 27. Further help needed?; Index.

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Über die Autorin bzw. den Autor

SUZANNE POTTS is a motivational speaker, management trainer and an expert in assertiveness, who has delivered assertiveness around the world for over twenty years.

CONRAD POTTS is a psychologist, consultant and management trainer, who is particularly well known for his one to one coaching at senior level and for helping to build world class teams. Conrad and Suzanne run Teamskills, a network of management and leadership consultants dedicated to excellence in the development of leadership and team skills.They have 60 years combined experience in training organisations and their staff to be assertive.

For more information about Suzanne and Conrad visit www.entitledtorespect.com.

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Verlag
How To Books
Erscheinungsdatum
2010
Sprache
Englisch
ISBN 10 
1845284216
ISBN 13 
9781845284213
Einband
Taschenbuch
Anzahl der Seiten
218
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar