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Entitled to Respect: How to be confident and assertive in the workplace (Tom Thorne Novels) - Softcover
Inhaltsangabe
Book by Potts Conrad Potts Suzanne
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'Working with Conrad was very stimulating because he offers sound practical advice that people can relate to and adopt.' Gloria Hunniford Here is just some of the feedback from the hundreds of people who have benefited from Suzanne and Conrad's work: 'For the first time in my life I'm able to say 'No' - I've never done this before, it's wonderful to feel in control at last and I'm also becoming much better at managing my time.' 'I'm not afraid of saying what I think anymore and the amazing thing is I'm getting more respect.' 'I can now be firm and fair as opposed to either being too aggressive or just giving in.' 'I turned our next meeting with a very demanding client into one where we won a huge tender.'
Reseña del editor
This book will restore your self esteem and help you to command the respect to which you're entitled at work. It will provide you with practical tools that you can put into use immediately, enabling you to: - Be valued for who you are - Ask for what you're entitled to - Say 'no' when you have a right to do so - Have your opinions & ideas respected and heard - Stand up for yourself - Handle difficult situations calmly and successfully
Contents: Introduction; PART 1: THE TOOLBOX; 1. Behavioural flexibility; 2.What is assertion?; 3. Our verbal behaviour; 4. Non-verbal behaviour; 5.Visualisation; 6. Self-talk; 7. Rights and personal permission; 8. Beliefs; 9. Win:Win outcomes; 10. Saying noA"; 11. Meeting behaviours; PART 2: WORK SITUATIONS; 12. Handling aggression; 13. Productive appraisals; 14. Managing your boss; 15. Co-operative colleagues; 16. Healthy customer relations; 17. Fair disciplinary interviews; 18. Successful job interviews; 19. Contributing to meetings; 20. Asking for a pay rise; 21. Presentations to be proud of; 22. Assertive selling; 23. Handling senior managers; 24. Managing your staff; 25. Reliable suppliers; 26. Working with volunteers; 27. Further help needed?; Index.
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- VerlagHow To Books
- Erscheinungsdatum2010
- ISBN 10 1845284216
- ISBN 13 9781845284213
- EinbandTapa blanda
- SpracheEnglisch
- Anzahl der Seiten218
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Entitled to Respect: How to be confident and assertive in the workplace
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Entitled to Respect: How to be confident and assertive in the workplace
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Entitled to Respect: How to be confident and assertive in the workplace
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Entitled to Respect
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Little, Brown Book Group Limited, 2010
ISBN 10: 1845284216
ISBN 13: 9781845284213
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Zustand: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Über den AutorSUZANNE POTTS is a motivational speaker, management trainer and an expert in assertiveness, who has delivered assertiveness around the world for over twenty years. CONRAD POTTS is a psychologist, consultant and manag. Bestandsnummer des Verkäufers 597071335
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