Microsoft System Center Service Manager Cookbook 2012: Learn How to Configure and Administer System Center 2012 Service Manager and Solve Specific Problems and Scenarios That Arise - Softcover

Erskine, Samuel; Asp, Anders; Baumgarten, Andreas; Beaumont, Steve; Gasser, Dieter

Softcover

ISBN 10: 1849686947 ISBN 13: 9781849686945

Verlag: Packt Pub Ltd, 2012

Inhaltsangabe

Configuring and administering Microsoft System Center Service Manager is made much more accessible with this practical cookbook. Used as a reference book or complete tutorial, either way you'll find it indispensable.

• Practical cookbook with recipes that will help you get the most out of Microsoft System Center 2012 Service Manager
• Learn the various methods and best practices administrating and using Microsoft System Center 2012 Service Manager.
• Save money and time on your projects by learning how to correctly solve specific problems and scenarios that arise while using System Center Service Manager.

In Detail

Microsoft System Center Service Manager (SCSM) offers enterprises a complete, integrated platform for automating and adapting IT Service Management best practices to your organization's requirements.

"Microsoft System Center Service Manager Cookbook" provides you with real-world, immediately usable recipes which will show you how to configure and administer System Center Service Manager 2012 and understand how to solve particular problems and scenarios to take this tool further..

In Microsoft System Center Service Manager Cookbook, you will get to grips with practical recipes which will show you how to configure and administer System Center Service Manager 2012. This cookbook features distinct recipes on the practical implementation of ITSM Frameworks and Processes, Microsoft System Center 2012 Service Manager Administration, how to configure Service Level Agreements (SLAs). It will also cover incident and problem management, the design of change and release management as well as implementing and editing security roles.

What you will learn from this book

• The practical implementation of the ITSM Framework and Processes
• How to Personalize SCSM 2012 Administration
• Configuration of Service Level Agreements
• How to build the Configuration Management Database
• Change and Release Management Design
• Advanced Personalization of SCSM
• Automation of Service Manager 2012
• Implementation of Security Roles

Approach

This book is written in practical cookbook style with plenty of vivid, practical recipes to help you master Microsoft System Center 2012 Service Manager. Each chapter contains step-by-step instructions about everything necessary to execute a particular task. The book is designed so that you can read it from start to end for beginners; or just open up any chapter and start following the recipes as a reference for advanced users.

Who this book is written for

This book will be useful to IT professionals including System Center Service Manager administrators who want to configure and administer System Center Service Manager 2012 and understand how to solve specific problems and scenarios that arise while using System Center Service Manager. It will also be useful to users of 2010 in learning new features and capabilities.

Über diesen Titel

Reseña del editor

This book is written in practical cookbook style with plenty of vivid, practical recipes to help you master Microsoft System Center 2012 Service Manager. Each chapter contains step-by-step instructions about everything necessary to execute a particular task. The book is designed so that you can read it from start to end for beginners; or just open up any chapter and start following the recipes as a reference for advanced users. This book will be useful to IT professionals including System Center Service Manager administrators who want to configure and administer System Center Service Manager 2012 and understand how to solve specific problems and scenarios that arise while using System Center Service Manager. It will also be useful to users of 2010 in learning new features and capabilities.

Biografía del autor

Samuel Erskine (MCT) has over 15 years' experience in a wide range of technologies and industries (public and private) including working for fortune 500 organizations. In 2009 he founded a consultancy practice organization in the United Kingdom focused on implementing Microsoft System Center systems management and IT Service management products. He merged the United Kingdom organization with Syliance IT Services in 2012 and became the third member of the Syliance global management team. He is a Computer Engineering graduate and holds various technology vendor/industry certifications. He is an active participant in the System Center community with a blog at www.frameworktorealwork.com. Steve Beaumont has been working in IT since 1998, working his way through the ranks starting with low-end system building and support through to managing a crack team of enterprise class support specialists, and to now provide consultancy and designs for System Center 2012 and Private Cloud solutions. With the release of Service Manager 2010, he ventured into the dark side of customization and released some solutions to the community via the TechNet Gallery helping to show how to extend the usage of the product. He also runs his own blog (http://systemscentre.blogspot.com) covering the full range of System Center components and areas related to desktop design, deployment, and optimization. Anders Asp (MVP) started his IT career working with storage and backup solutions, but discovered Service Manager back in 2009 and has been working full time with the product ever since. He is currently working at a Swedish company named Lumagate as a Service Manager Specialist and Product Manager. He also teaches the official Service Manager course at the two largest training centers in Sweden and has presented at several large events. He is very active on the official Service Manager forums at TechNet and regularly blogs about the product on his own blog at www.scsm.se. In April 2012, he was awarded with the Microsoft Most Valuable Professional (MVP) title in the 'System Center Cloud and Datacenter Management' area.

Details zur Ausgabe

• Verlag: Packt Pub Ltd
• Erscheinungsdatum: 2012
• Sprache: Englisch
• ISBN 10: 1849686947
• ISBN 13: 9781849686945
• Einband: Tapa blanda
• Anzahl der Seiten: 457
• Kontakt zum Hersteller: Nicht verfügbar