Improving Library and Information Services Through Self-Assessment: A Guide for Senior Managers and Staff Developers (British Library Research & Innovation Centre Report S., Band 172) - Hardcover

Kinnell, Margaret; Usherwood, Bob; Jones, Kathryn

Hardcover

ISBN 10: 1856043363 ISBN 13: 9781856043366

Verlag: Library Association Publishing, 1999

Inhaltsangabe

In the UK, Best Value and other initiatives are requiring public sector organizations to examine the quality and relevance of their services. Many are using the European Foundation for Quality Management (EFQM) Business Excellence Model for this purpose. Library managers and trainers will need to implement such programmes in order to thrive in the new climate. This new self-assessment tool offers the means to do just that.
This publication takes account of the context in which library services operate and reflects the particular requirements of the sector. It is essential reading for information practitioners and administrators in the public and academic library sectors and beyond, and has relevance internationally as well as in the UK. It is also an invaluable textbook for students of librarianship and information studies.

Über diesen Titel

Über die Autorin bzw. den Autor

Margaret Kinnell is Dean of Faculty of Science, Loughborough University.

Details zur Ausgabe

• Verlag: Library Association Publishing
• Erscheinungsdatum: 1999
• Sprache: Englisch
• ISBN 10: 1856043363
• ISBN 13: 9781856043366
• Einband: Gebundene Ausgabe
• Anzahl der Seiten: 192
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar