The Complete Guide to Preparing and Implementing Service Level Agreements - Softcover

Pantry, Sheila; Griffiths, Peter

 
9781856044103: The Complete Guide to Preparing and Implementing Service Level Agreements
Softcover
ISBN 10: 1856044106 ISBN 13: 9781856044103
Verlag: Library Association Publishing, 2001

Inhaltsangabe

Service Level Agreements are being used increasingly in the ILS sector as a means of ensuring quality of service and value for money. This volume offers librarians and information managers practical, step-by-step guidance to constructing and implementing an SLA. An SLA is an agreement between two parties which details the essential elements of services to be delivered by the supplier to the client. This incorporates the range of relationships the information unit may have, both with its suppliers and with the parent body. Using case studies, examples and checklists, the book explains the fundamentals of SLAs, how they work and the implications for a library and information service staff. It includes information on managing your customers, legal constraints and trouble-shooting.

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Reseña del editor

Service Level Agreements are being used increasingly in the ILS sector as a means of ensuring quality of service and value for money. This volume offers librarians and information managers practical, step-by-step guidance to constructing and implementing an SLA. An SLA is an agreement between two parties which details the essential elements of services to be delivered by the supplier to the client. This incorporates the range of relationships the information unit may have, both with its suppliers and with the parent body. Using case studies, examples and checklists, the book explains the fundamentals of SLAs, how they work and the implications for a library and information service staff. It includes information on managing your customers, legal constraints and trouble-shooting.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Library Association Publishing
Erscheinungsdatum
2001
Sprache
Englisch
ISBN 10 
1856044106
ISBN 13 
9781856044103
Einband
Tapa blanda
Auflage
2
Anzahl der Seiten
208
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar

Weitere beliebte Ausgaben desselben Titels

9781856042390: The Complete Guide to Preparing and Implementing Service Level Agreements

Vorgestellte Ausgabe

ISBN 10:  1856042391 ISBN 13:  9781856042390
Verlag: Library Association Publishing, 1997
Softcover