Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environments (Facet Publications (All Titles as Published)) - Softcover

Kovacs, Diane

 
9781856046268: Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environments (Facet Publications (All Titles as Published))
Softcover
ISBN 10: 1856046265 ISBN 13: 9781856046268
Verlag: Facet Publishing, 2007

Inhaltsangabe

Instant messaging, email, and chat reference are already here, but have you adapted your traditional reference interview and information provision skills to these new formats?

Diane K. Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. The handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, instant messaging shorthand, emoticons, etc - to better serve your users.

For both chat and email transactions, the author outlines strategies for analysing the question, conducting the interview, developing a search strategy, and delivering sources in the best information formats for users.

Packed with guidance throughout on how to deliver content that is truly timely and value-added, this practical guide offers everything reference librarians need to move from the face-to-face to the virtual transaction with ease.

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Über die Autorin bzw. den Autor

Diane Kovacs is a consultant, teacher, and librarian. She has nine years’ experience teaching online in library schools, for both the University of Illinois and San Jose State University. An instructional designer and trainer, she has developed courses for public and academic librarians on technology usage, library instruction, web design, government documents, virtual reference, and electronic collection development.

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Verlag
Facet Publishing
Erscheinungsdatum
2007
Sprache
Englisch
ISBN 10 
1856046265
ISBN 13 
9781856046268
Einband
Taschenbuch
Anzahl der Seiten
152
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
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Frankreich

Weitere beliebte Ausgaben desselben Titels

9781555705985: The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environments

Vorgestellte Ausgabe

ISBN 10:  1555705987 ISBN 13:  9781555705985
Verlag: NEAL SCHUMAN PUBL, 2007
Softcover