May I Help You?: Great customer service for small business - Softcover

Mercer, Jillian

Softcover

ISBN 10: 1865088587 ISBN 13: 9781865088587

Verlag: Allen & Unwin Pty LTD, 2003

Inhaltsangabe

Book by Mercer Jillian

Über diesen Titel

Reseña del editor

Customer service is about much more than just serving customers. But what exactly is good customer service, and how do you go about delivering it? Designed to help small business owners unravel the mysteries of the service transaction, May I Help You? covers the Nine Guiding Rules of Good Customer Service that will ensure your customers are happy with your service and not just with the skills and products you sell.Whether you work in the trades or in the provision of professional services; whether you work by yourself or have a small team of workers to help you build your business; great customer service is one thing that can make you stand out from your competitors. You'll find this a useful quick-reference guide to help you make every interaction with your customers a success. Just remember, the success of your business depends on it.

Biografía del autor

Jillian Mercer operates her own business as a general management consultant specialising in customer service. She is the past-National President of the Australian Customer Service Association (ACSA), and is regularly quoted in the media as an expert in customer service. Jillian also delivers speeches and workshops on the issues of customer service throughout Australia.

Über diese Auflage

• Verlag: Allen & Unwin Pty LTD
• Erscheinungsdatum: 2003
• ISBN 10: 1865088587
• ISBN 13: 9781865088587
• Einband: Tapa blanda
• Anzahl der Seiten: 152