"Process Think" is a managerial orientation to act proactively in identification of process opportunities, a capability to apply process concepts in problem solving, and a demonstrated willingness to transfer process thinking to fellow employees, customers and partners. Process thinking managers have the capability to intuitively see the implications of their actions across the company and project themselves into the situations of their customers. Business process change today must be more personal, dynamic and seamlessly supported by new Information Technology (IT). New and far more sophisticated IT will test a company's ability to quickly modify the business models and corresponding processes, and in doing so, place renewed importance on process thinking. Process Think: Winning Perspectives for Business Change in the Information Age reflects a diversity of perspectives pertaining to change management in the information age.
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Varun Grover is a professor of Information Systems in the Darla Moore School of Business at the University of South Carolina and a Business Partnership Foundation Fellow. He holds a B. Tech in Electrical Engineering from the Indian Institute of Technology, New Delhi, an MBA from SIUC, and a Ph.D. degree in MIS from the University of Pittsburgh. Dr. Grover has published extensively in the information systems field, with over 50 publications in refereed journals. His current areas of interest are business reengineering, strategic information systems, telecommunications and inter-organizational systems, and organizational impacts of information technologies. Dr. Grover is the recipient of the Outstanding Achievement Award from the Decision Science Institute and is on the Editorial Review Board of many significant journals. William Kettinger is a professor at the University of South Carolina. He has over 15 years of international consulting experience with such companies as IBM, NCR, Phillips, AT&T and numerous governmental organizations. He has been the principal investigator o several million dollars worth of research grants and contracts. His current research focuses on business process management, IS quality, strategic intelligence marketing and customer-based IT, and electronic commerce. He has published extensively in such academic journals as MIS Quarterly, Decision Sciences, JMIS, Public Administrative Review, JSIS, and Information and Management. He received his Ph.D. and an M.S. in Information Systems from the University of South Carolina and an M.P.A. from the University of Massachusetts at Amherst.
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