Customer Problems: Pinpoint Sales Management Skill Development Training Series - Softcover

Bednarz, Timothy F.

9781882181308: Customer Problems: Pinpoint Sales Management Skill Development Training Series

Softcover

ISBN 10: 1882181301 ISBN 13: 9781882181308

Verlag: Majorium Business Press, 2011

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"Customer Problems" presents problem resolution tactics, strategies and techniques. It helps sales managers to effectively resolve customer problems to increase satisfaction and reduce complaints. Sales managers are educated how to identify customer needs, expectations and the root cause of their problem or issue with their company, including realistically evaluating the performance of their company and products. They are instructed in how to apply specific problem solving strategies and techniques to anticipate, diagnose and resolve customer problems to ensure their satisfaction, resulting in their retention and more sales. If you or your managers: are unable to effectively identify the causes of common customer problems; fail to effectively apply strategies and techniques to anticipate and diagnose customer problems; don’t effectively apply strategies to resolve customer problems and conflicts; don’t understand what frustrates customers and causes them to look for another vendor and what to do to avoid it; and fail to understand the key value and satisfaction indicators and how they impact customer retention, then this book will help effectively solve these problems.

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