The National Kitchen & Bath Association has taken a first step toward reinventing the installation delivery system for kitchens and bathrooms, by recognizing the need for trained professional installers. With the knowledge necessary to compete and succeed, kitchen and bathroom installers can take control of the installation delivery system and become a principle segment of the industry. If the industry is to achieve maximum efficiency from installation personnel, kitchen and bath installers must do more than traditional cabinet, countertop and carpentry work. They must be responsible for all phases of the project including project management; customer service in the field; and quality control before, during, and after the installation. This manual is intended to be an on-going source of support and training for professional installers. Its goal is to provide the management skills necessary to increase installers' professional stature, and to create a strong and vital installation delivery system for kitchens and bathrooms.
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