Designing Effective Call Centers - Hardcover

Abbott, James C

Hardcover

ISBN 10: 1887355103 ISBN 13: 9781887355100

Verlag: Robert Houston Smith Publishers, 2024

Inhaltsangabe

This book is the companion to "The Executive Guide to Six Sigma Call Centers" which is for executives. this book is for the call center engineers, analysis, and designers.Do you know the benefits of sigma design for the call center world? Does reducing cost at your center sound good to you? How about reducing cost while providing BETTER service? Chapter 16 shows you how a Six Sigma design can provide better service at a lower cost than traditional approaches.Success doesn't just happen-it requires careful planning. The first step is determining the correct design for your call center or help desk. Author James Abbott walks readers through what can and can't be managed, who should be making what types of decisions, and how to create and use a metric blueprint. He covers the necessary design terms so all of the players can communicate effectively. And he explains the essential role of Six Sigma in any well-designed center.

Details zur Ausgabe

• Verlag: Robert Houston Smith Publishers
• Erscheinungsdatum: 2024
• Sprache: Englisch
• ISBN 10: 1887355103
• ISBN 13: 9781887355100
• Einband: Tapa dura
• Anzahl der Seiten: 264
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar