Emphasizing the importance of etiquette and ethics in promoting success in American business, this helpful handbook describes how values reveal a company's relationships with customers, stockholders, and employees, covering such topics as listening skills, making a positive impression, dealing with allies and enemies, technology etiquette, presentation skills, and political skills.
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McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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