Dominating Markets with Value: Advances in Customer Value Management - Hardcover

Reidenbach, R.; Goeke, R.; McClung, G.

 
9781893066021: Dominating Markets with Value: Advances in Customer Value Management

Inhaltsangabe

Dominating Markets with Value will show you how truly value-driven organizations have harnessed the power of customer value analysis through a systematic and logical process of customer value management. It is chock full of examples from nationally known organizations that have mastered the art and science of customer value management. Readers will be treated to a comprehensive case describing how one of the American Quality and Productivity Center's Best Practice Partners has used customer value management to greatly increase their market share and profitability.

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