The enormous challenge of implementing Total Quality Management -- the continuous improvement of all aspects of an organisation -- has been likened in scale to the task of eating an elephant. It cannot be done with one bite, but requires the elephant to be divided into digestible slices. So too with Total Quality Management: implementing improvement in any organisation requires a step-by-step (or slice-by-slice) approach. This easy to read, practical and entertaining book details some 96 topics, or 'slices', essential for the successful introduction and maintenance of Total Quality Management and a Total Quality Culture in any organisation. READERSHIP: Students and organisations practising or introducing total quality management.
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John Gilbert is a CTO with over 25 years of experience of architecting and delivering distributed, event-driven systems. His cloud journey started more than five years ago and has spanned all the levels of cloud maturity-through lift and shift, software-defined infrastructure, microservices, and continuous deployment. He is the author of Cloud Native Development Patterns and Best Practices. He finds delivering cloud-native solutions to be by far the most fun and satisfying, as they force us to rewire how we reason about systems and enable us to accomplish far more with much less effort.
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