Managers as Designers in the Public Services: Beyond Technomagic - Softcover

Wastell, David

Softcover

ISBN 10: 1908009314 ISBN 13: 9781908009319

Verlag: Triarchy Press, 2011

Inhaltsangabe

David Wastell knows the practice of public sector management, IT and information systems inside out. He explains the theory and research that underpin them lucidly. Even better, he can both analyse the dysfunctions of the current approach to public sector management and propose an effective, working alternative. A rare combination!

In Managers as Designers, Wastell first presents an incisive critique of the fundamental flaws of 'new public management' and, particularly, of IT-based 'solutions' to public sector problems. Above all, he says, what stands out from a design perspective is the failure of the top-down, dogma-driven approach to reform. Describing our continuing (and unwarranted) faith in imposed, computer-based solutions as 'technomagic', he sets out a clear antidote based on twin principles:

• We need a fundamental shift in the managerial mindset, away from monitoring and control, towards design of the workplace and of the system of work. (Designing the system should be the primary task for any manager or policy maker.)

• Public sector management, like any other form of professional activity, needs to be informed by evidence and research, and supported by relevant theory. His critique and proposed remedy is based on detailed case studies covering child protection at a national level in the UK and educational reform in the US, provision of ambulance services in two cities (London and Greater Manchester), and IT services in Salford City Council.

The case studies are mainly from the UK, but Wastell's conclusions are applicable anywhere.

Drawing on the work of systems thinkers like Peter Senge, Peter Checkland and John Seddon, he shows how the idea that policy is 'delivered' is "wholly pernicious, pandering to the conceit of an all-powerful centre. Implementation is not a passive conduit; ... putting it into operation is a matter of design not of delivery". Moving from delivery to design requires the opening up of 'creative space' at the local level, the freedom (and responsibility) to experiment and to tailor bespoke solutions that reflect local contingencies, preferences and modes of working. All of which makes this essential reading for public sector managers, policy makers, IT professionals and for researchers and academics equally.

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Über die Autorin bzw. den Autor

David Wastell is Professor of Information Systems at Nottingham University Business School, UK. He began his academic career as a psycho-physiologist, attaching electrodes to people's heads to measure the brain's performance (which he compares to using performance indicators to measure organisational effectiveness). After moving to the Applied Psychology Unit at Cambridge University, his interests in technology and work developed during an extended period at Manchester University, first in the Medical School and then in Computer Science. He was appointed Professor of the Information Society at Salford University in 2000 where he helped establish a leading international research group specializing in information systems. Subsequently he moved to UMIST, before transferring to Nottingham in 2005. Professor Wastell's current interests are in public sector reform, innovation and design, and cognitive ergonomics. He is secretary of an international working group (IFIP WG8.6) which specializes in research on technology transfer and innovation, he has extensive public sector consultancy experience and was co-author of the SPRINT methodology, which provides a framework for service re-engineering and change management, and is widely used in the local government community.

Details zur Ausgabe

• Verlag: Triarchy Press
• Erscheinungsdatum: 2011
• Sprache: Englisch
• ISBN 10: 1908009314
• ISBN 13: 9781908009319
• Einband: Taschenbuch
• Anzahl der Seiten: 220
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: gpsr@libri.de; gpsr@libri.de; ; Friedensallee 273; Hamburg; 22763; Deutschland