THE MYSTERY OF THE LOST CUSTOMER: Could high customer satisfaction be silently killing your business? - Softcover

Simmons, Susannah

 
9781908770431: THE MYSTERY OF THE LOST CUSTOMER: Could high customer satisfaction be silently killing your business?
Softcover
ISBN 10: 1908770430 ISBN 13: 9781908770431
Verlag: Intellectual Perspective Press, 2023

Inhaltsangabe

Uncover the hidden dangers lurking in your business...

Join us on a thrilling journey to navigate the minefield of customer satisfaction in ‘The Mystery of the Lost Customer’. You will hear the tale of Fin, Uma, Clem and Sam as they grapple with the shocking revelation that satisfaction alone may not guarantee business success. Through their experiences and interactions they uncover a powerful concept that changes everything – user wellbeing. Discover how understanding the distinction between customers and users can reshape your business strategies.

Dive into this gripping tale filled with insights, lessons and a powerful manifesto that will inspire you to unlock the secrets to building trust, fostering loyalty, and growing recurring revenue in an increasingly complex and competitive world.

"An easy-to-read conversational, small but mighty business book." ~ Anna Marsden, Trainer & Coach at Luminescene Communications

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Verlag
Intellectual Perspective Press
Erscheinungsdatum
2023
Sprache
Englisch
ISBN 10 
1908770430
ISBN 13 
9781908770431
Einband
Taschenbuch
Anzahl der Seiten
80
Kontakt zum Hersteller
Manufactured by Amazon on behalf of the author
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