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The Reputation Book: Supercharge Your Reputation and Boost Your Sales and Referrals (Concise Advice) - Hardcover
Inhaltsangabe
We are witnessing the new age of empowered customers, armed with online reviews, five-star ratings, and social media. Never has it been more important to manage your reputation and referrals. This book will empower anyone who genuinely wants to make themselves, their team, or their organization more confident, and able to deliver a consistent and continually-improving customer experience through which they can systematically build reputation and referrals.
This book is a genuinely new approach, put together in a simple, clear, no-nonsense way, with step-by-step instructions for the journey. The information included is based on more than 10 years coaching and advisory and training experience in the areas of feedback, customer experience, and referrals, and all of the advice is underpinned by real-life experience and examples...and continued doses of common sense!
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Über die Autorinnen und Autoren
Guy Arnold is the published author of Great or Poor and Sales Through Service. He works with both large and small business advice organizations, offering simple and powerful advice, as well as audit and accreditation systems to clients that generate cross sales, repeat sales, referrals, and reputation sales to both parties. He believes this is perhaps the single most critical area for businesses to focus on in this new age of the empowered customer and social media.
Guy is the published author of Great or Poor, and Sales through Service. He works with Business Advice Organisations, offering simple and hugely powerful guidance as well as referrals and reputation sales. Russell is a professional trainer and business advisor for SME, national, FTSE 100 and private companies working in B2C and B2B environments.
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The Reputation Book: Supercharge Your Reputation and Boost Your Sales and Referrals (Concise Advice)
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Hardback. Zustand: New. We are witnessing the new age of empowered customers, armed with online reviews, five-star ratings and social media, never has it been more important to manage your reputation and referrals.This book is for anyone who wants to systematically build their reputation and increase their referral sales whilst delivering a consistent and continually improving customer experience. Put together in a simple, clear, no nonsense way, with step by step instructions on what to do along the journey. The information is based on over 10 years coaching, advisory and training experience in the area of feedback, customer experience and referrals, and all the advice is underpinned by real life experience and examples .and continued doses of common sense! Bestandsnummer des Verkäufers LU-9781911498407
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Hardback. Zustand: New. We are witnessing the new age of empowered customers, armed with online reviews, five-star ratings and social media, never has it been more important to manage your reputation and referrals.This book is for anyone who wants to systematically build their reputation and increase their referral sales whilst delivering a consistent and continually improving customer experience. Put together in a simple, clear, no nonsense way, with step by step instructions on what to do along the journey. The information is based on over 10 years coaching, advisory and training experience in the area of feedback, customer experience and referrals, and all the advice is underpinned by real life experience and examples .and continued doses of common sense! Bestandsnummer des Verkäufers LU-9781911498407
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The Reputation Book: Supercharge Your Reputation and Boost Your Sales and Referrals (Concise Advice)
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LID Publishing 07/09/2017, 2017
ISBN 10: 1911498401
ISBN 13: 9781911498407
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The Reputation Book (Hardcover)
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Hardcover. Zustand: new. Hardcover. We are witnessing the new age of empowered customers, armed with online reviews, five-star ratings and social media, never has it been more important to manage your reputation and referrals. This book is for anyone who wants to systematically build their reputation and increase their referral sales whilst delivering a consistent and continually improving customer experience. Put together in a simple, clear, no nonsense way, with step by step instructions on what to do along the journey. The information is based on over 10 years coaching, advisory and training experience in the area of feedback, customer experience and referrals, and all the advice is underpinned by real life experience and examples .and continued doses of common sense! AUTHORS: Guy Arnold is the published author of Great or Poor, and Sales through Service. He works with Business Advice Organisations, offering simple and hugely powerful guidance as well as referrals and reputation sales. Russell Wood is a professional trainer and business advisor for SME, national, FTSE 100 and private companies working in B2C and B2B environments. SELLING POINTS: . How to increase your company's chances of success in the future . A highly original and significant perspective on why some companies are more successful than most . The approach is based on the authors'deep work with some of the world's leading companies . A contrarian approach that goes against the grain of much of today's current management thinking . An important management book for all business executives, especially in today's intensely competitive and changing business environment A genuinely new approach to building your reputation and winning business referrals. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Bestandsnummer des Verkäufers 9781911498407
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