"From the senior management to the clerical and support group levels, this study addresses the possible pitfalls and triumphs of implementing information technology (IT) into organizations in terms of organizational strategies, structures, and communication methods. Issues of human-computer interaction, ethics, privacy, and security are raised to help facilitate a sociopragmatic and constuctivist understanding of IT culture."
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Steven Gordan is an associate professor of information systems and technology at Babson College, USA. He is a co-author of the textbook Information Systems: A Management Approach. Dr. Gordon's research and consulting interests focus on two areas: organizational structure for the delivery of information technology services and e-commerce in the financial service industry. His research appears in the Communications of the ACM, Information & Management, Journal of Global Information Management, Information Systems Management, the International Journal of Service Industry Management, and other academic journals. He is a global associate editor of the Journal of Information Technology Cases and Applications and serves on the editorial review board for the Journal of End User Computing.
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