The CEO of a large international CPA firm once said, “Don’t worry about telling people why we need to change. Change is easy in big companies. I just say, ‘Change this’ and it happens. We have the established structure and processes to make sure it does.” That may be true — in the short term. But problems always arise that take way too long to resolve or shake people’s faith in their leaders and in the efficacy of the change. Leaders and employees can outright sabotage change efforts. As a result, the change doesn’t work and isn’t sustainable. Long-term damage occurs. The DNA of the Resilient Organization explores the DNA of organizations that rise to greatness and then keep thriving — resilient organizations. Whenever these organizations stumble, they pick themselves up and either get back on track or change directions. Their DNA has embedded resilience in every cell. Powerful counter-forces are needed in order to replace fear-inducing environments with trust-full ones that stimulate organization-wide innovation and commitment to accomplish goals. The DNA of the Resilient Organization shows how making changes holistically leads to an environment that efficiently and successfully improves itself and consistently weathers storms. With each change made, with each problem encountered and resolved, the organization builds its ability to achieve successful, sustainable change.
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Sandra A. Suran, principal of The Suran Group, former founding partner of Suran & Company, and also former partner with KPMG Peat Marwick, is a broadly experienced and highly accomplished Change Management/Implementation Consultant. Sandra's background as a CPA auditor, over twenty-five years as a process improvement and organizational development consultant, and extensive Board leadership experience provided her with diverse, deep expertise. This enabled her to help accomplish major change in hundreds of private companies, not-for-profit organizations, and governmental agencies.Sandra has assisted organizations in a wide variety of industries, including healthcare, education, finance, construction, manufacturing and distribution, arts, and professional services. Her integration of the people dynamics, infrastructure, and other resources and systems helped to achieve successful changes that lasted far beyond her involvement.Sandra's awards and high-level appointments attest to her special skills and experience. Here are a few highlights: • Selected by U.S. Small Business Administration as National Advocate of the Year • Selected as President of the National Association of State Boards of Accountancy (NASBA) • Appointed as Director of the Portland Branch, Federal Reserve Bank of San Francisco; Vice Chairman of the San Francisco Bank's Advisory Council on Small Business and Agriculture; Co-Chair of the Federal Reserve Bank's National Conferences on Small Business and Agriculture • Appointed by the Governor as Oregon Small Business Advocate to develop and implement small business initiatives for Oregon and to lead development and approval of legislation • Honored with the Abigail Scott Duniway Award for Outstanding Contributions to the Status of Women in Oregon Sandra is a frequent writer and speaker on effectively accomplishing change, strategic and operations planning, alliances, Board governance, future trends, managing change, and entrepreneurial economics. Sandra lives in Portland, Oregon. In addition to her passion for helping organizations and the people in them, she also enjoys the symphony, hiking, and cooking for friends. Her greatest joys are her children and four grandchildren.
Does your organization have resilience in its DNA? In nature, DNA, the building block of all life, determines whether an organism will grow into a sleek racehorse, a sturdy Shetland pony, or a lumbering dinosaur; whether a group of cells will multiply into a healthy heart or one that kills its owner. In much the same way, an organization's DNA will determine whether it evolves into a powerhouse like Apple or a dying company like Eastman Kodak. An organization, like a living creature, consists of a complex set of cells and organs: people, relationships, historical events, past and present decisions, life-sustaining functions, and physical, financial and intellectual resources. A change in any one of these will affect all of the others, for better or worse, even though the effect may not be apparent for months or even years.The collective heartbeat of the resilient organization allows it to respond quickly and effectively to any threat or opportunity. Too many companies lack that ability; fear dictates their every decision and action. When a threat appears, they hastily slash budgets and lay people off; then, even less able than they were to deal with the threat, they sicken and die. In sharp contrast, the resilient company relies on courage, audacity and firm resolve to conquer the threat and move forward. Its people trust one another. They hold fast to the organization's vision and goals; they know its systems will support their efforts. They act boldly. They take risks.Any great leader can successfully pull an individual, a team or an entire organization through a crisis. But doing that time after time takes great effort and frequently pulls limited resources from other important activities. That's why it makes sense to embed resilience into the organization's DNA, to construct a framework and sharpen the tools that enable everyone to draw on the collective heartbeat to get the job done quickly and well. In this era of unprecedented change, sustaining success boils down to one simple question: Will you let fear paralyze you or force you into hasty, self-destructive decisions or will you install the DNA you need to evolve into a sleek, self-propelling organization? The DNA of the Resilient Organization shows managers and leaders how to embed resilience into their organizations to make them crisis-proof, to achieve their vision despite obstacles. It provides the tools for creating a results-oriented strategic plan, a sturdy infrastructure, and star-producing talent development, using examples from best-in-class companies around the world. With these tools, an organization can create a collective heartbeat and become internally stronger and more resilient so it can meet challenges and seize opportunities as they arise. Each time the organization overcomes a challenge, the processes and tools for resilience become more firmly embedded in its DNA, so the process is self-sustaining. The organization will be able to create the Wonder Glue of trust, confidence, and motivation that makes companies become and stay successful.
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