Customer and User Experience Maps: Step-By-Step Guide 2nd Edition - Softcover

Curedale, Robert

Softcover

ISBN 10: 1940805465 ISBN 13: 9781940805467

Verlag: Design Community College Inc., 2019

Inhaltsangabe

In this book is described one of the most powerful tools available to craft superior experiences for your customers. It can transform your organization, and dramatically improve your customer satisfaction and your bottom line. Many goods and services are not truly distinctive. An experience map is a customer-focused process map that focuses on the nature and quality of the experience from the perspective of your customer. An experience map progresses through the service steps as a customer would experience them as they happen.

Details zur Ausgabe

• Verlag: Design Community College Inc.
• Erscheinungsdatum: 2019
• Sprache: Englisch
• ISBN 10: 1940805465
• ISBN 13: 9781940805467
• Einband: Tapa blanda
• Anzahl der Seiten: 251
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar