Customer and User Experience Maps: Step-By-Step Guide 2nd Edition - Softcover

Curedale, Robert

 
9781940805467: Customer and User Experience Maps: Step-By-Step Guide 2nd Edition
Softcover
ISBN 10: 1940805465 ISBN 13: 9781940805467
Verlag: Design Community College Inc., 2019

Inhaltsangabe

In this book is described one of the most powerful tools available to craft superior experiences for your customers. It can transform your organization, and dramatically improve your customer satisfaction and your bottom line. Many goods and services are not truly distinctive. An experience map is a customer-focused process map that focuses on the nature and quality of the experience from the perspective of your customer. An experience map progresses through the service steps as a customer would experience them as they happen.

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Verlag
Design Community College Inc.
Erscheinungsdatum
2019
Sprache
Englisch
ISBN 10 
1940805465
ISBN 13 
9781940805467
Einband
Taschenbuch
Anzahl der Seiten
251
Kontakt zum Hersteller
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