8 Moments of Power in Coaching: How to Design and Deliver High-Performance Feedback to All Employees - Hardcover

Colgate, Mark

Hardcover

ISBN 10: 194342585X ISBN 13: 9781943425853

Verlag: ELEVATE, 2016

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Reseña del editor:

Do you hope to be coached or be a great coach? Or wish that your organization could execute its coaching mandate? Mark Colgate’s 8 Moments of Power is the missing piece for those hoping to orchestrate a coaching change.

In this engaging book, Colgate takes us on a journey with humorous stories, case studies and pragmatic frameworks, while examining how organizations can create a coaching system that designs for, and delivers, continuous feedback that simultaneously increases employee and customer engagement.

With a robust coaching system in place, everyone – regardless of the level or position – will see and enjoy the benefits of ongoing, high-quality feedback and learn to master the science of coaching.

Biografía del autor:

Mark Colgate is the associate dean of the Peter B. Gustavson School of Business at the University of Victoria. His teaching roles have taken him all over the world, including regular assignments at the China European Business School in Shanghai, the U.K., Ireland and New Zealand. An expert in customer service excellence, Mark has consulted for many service organizations including the Commonwealth Bank of Australia, TELUS, ASB Bank, the Bank of Ireland, the Bank of New Zealand, Kiwi Experience, Sony, Toyota and Enerco.

Über diese Auflage

• Verlag: ELEVATE
• Erscheinungsdatum: 2016
• ISBN 10: 194342585X
• ISBN 13: 9781943425853
• Einband: Tapa dura
• Anzahl der Seiten: 224