Service Management Made Simple: Second Edition - Softcover

Marchand, Gregory J

 
9781976348723: Service Management Made Simple: Second Edition
Softcover
ISBN 10: 1976348722 ISBN 13: 9781976348723
Verlag: CreateSpace Independent Publishing Platform, 2017

Inhaltsangabe

Owning or operating an automotive repair shop is never easy, but it doesn't have to be overly complicated either. Understanding what a customer is worth to your shop, being committed to customer retention, knowing your performance indicators, implementing consistent process, and being able to attract and retain quality employees are key aspects to running a successful automotive repair shop. In the 2nd Edition of the popular Service Management Made Simple, Greg Marchand discusses these concepts and more in a simple, easy-to-understand, easy-to-implement format. Chapters have been added describing the best marketing practices and using key performance indicators. Additional content has been added to original chapters discussing customer trust, active listening, and employee development. With 30 years of automotive experience as a shop owner, dealership service advisor, and factory customer satisfaction expert Greg understands that even though every repair shop is different, and every market has its own uniqueness, there are still simple, effective, and inexpensive best practices to attract customers, retain employees, and grow a profitable business. This book will change the way you see your service business. Learn to create extraordinary customer service, construct pay plans that drive productivity, know what the important performance indicators are, and increase your profits today.

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Über die Autorin bzw. den Autor

Greg Marchand is an author, industry consultant, and passionate educator. As a former shop owner, Toyota business consultant, and college teacher, Greg is passionate about the health of the automotive industry. Greg designs and delivers knowledge rich, engaging automotive service and sales curriculum for instructor led and virtual instructor led training programs delivered throughout the U.S., Canada, and Europe. He also conducts in-shop process consultations worldwide and served as the Special Advisor to the President of Kia Motors Adria Group. His spare time is spent fishing, skiing, and ice climbing. Greg holds an undergraduate degree in Automotive Technology and an MBA in Organizational Sustainability.

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Verlag
CreateSpace Independent Publishing Platform
Erscheinungsdatum
2017
Sprache
Englisch
ISBN 10 
1976348722
ISBN 13 
9781976348723
Einband
Taschenbuch
Auflage
2
Anzahl der Seiten
290
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
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