Improving Service Level Engineering: An Intuitionistic Fuzzy Approach (Fuzzy Management Methods) - Hardcover

Buch 7 von 12: Fuzzy Management Methods

Schütze, Roland

 
9783319597157: Improving Service Level Engineering: An Intuitionistic Fuzzy Approach (Fuzzy Management Methods)
Hardcover
ISBN 10: 3319597159 ISBN 13: 9783319597157
Verlag: Springer, 2017

Inhaltsangabe

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

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Über die Autorin bzw. den Autor

Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.

Von der hinteren Coverseite

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

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Verlag
Springer
Erscheinungsdatum
2017
Sprache
Englisch
ISBN 10 
3319597159
ISBN 13 
9783319597157
Einband
Gebundene Ausgabe
Auflage
1
Anzahl der Seiten
220
Kontakt zum Hersteller
ProductSafety@springernature.com
ProductSafety@springernature.com

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Darmstadt
64293
Deutschland

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9783319866840: Improving Service Level Engineering: An Intuitionistic Fuzzy Approach (Fuzzy Management Methods)

Vorgestellte Ausgabe

ISBN 10:  3319866842 ISBN 13:  9783319866840
Verlag: Springer, 2018
Softcover