Improving Service Level Engineering: An Intuitionistic Fuzzy Approach (Fuzzy Management Methods) - Softcover

Buch 7 von 12: Fuzzy Management Methods

Schütze, Roland

 
9783319866840: Improving Service Level Engineering: An Intuitionistic Fuzzy Approach (Fuzzy Management Methods)
Softcover
ISBN 10: 3319866842 ISBN 13: 9783319866840
Verlag: Springer, 2018

Inhaltsangabe

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

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Über die Autorin bzw. den Autor

Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.

Von der hinteren Coverseite

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

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Verlag
Springer
Erscheinungsdatum
2018
Sprache
Englisch
ISBN 10 
3319866842
ISBN 13 
9783319866840
Einband
Taschenbuch
Anzahl der Seiten
224
Kontakt zum Hersteller
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ProductSafety@springernature.com

Poststr. 9
Darmstadt
64293
Deutschland

Weitere beliebte Ausgaben desselben Titels

9783319597157: Improving Service Level Engineering: An Intuitionistic Fuzzy Approach (Fuzzy Management Methods)

Vorgestellte Ausgabe

ISBN 10:  3319597159 ISBN 13:  9783319597157
Verlag: Springer, 2017
Hardcover