Managing Information Quality: Increasing the Value of Information in Knowledge-intensive Products and Processes - Hardcover

Eppler, Martin J.

Hardcover

ISBN 10: 3540314083 ISBN 13: 9783540314080

Verlag: Springer, 2006

Inhaltsangabe

It still holds true: information is not always the answer. Information is often part of the problem. While the main goal of information in the business place is to - able adequate decisions and actions, it can also lead to numerous negative effects: it can confuse, block creativity, or it can lead to hectic activism, stress and fatigue. Information can distract and divert attention, and it may even delay important - cisions – the paralysis by analysis. Strategies to avoid these dysfunctional effects of information can be divided into sender-based strategies and receiver-based strategies. In my previous research, I have looked at receiver-based strategies that outline effective ways of dealing with information overload. This book, by c- trast, analyzes sender-based strategies that aim at making content actionable by increasing its information quality. By offering relevant and sound information in a convenient and reliable manner, managers and information providers ranging from analysts to CEOs can not only optimize communication, they can also improve their reputation, employee satisfaction and customer loyalty. In a time where - formation has become a commodity or even a nuisance, this is a valuable strategy. The main premise of this book is consequently that information quality has - ready become a (if not the) decisive factor of the information economy. Many companies, however, are not managing this factor systematically.

Über diesen Titel

Über die Autorin bzw. den Autor

Günter Müller-Stewens is a Professor Emeritus at the University of St. Gallen (HSG) Institute of Management. His main research interest is the field of strategic management. He has authored multiple books and articles in prestigious academic and practitioner-oriented journals. He has acted as the Dean of the Business School at the University of St. Gallen and served as the Academic Director of several Master Programs. He is a member of several editorial boards and the advisory boards of several firms, and is a consultant to and trainer at a number of international companies. He has also been an invited speaker at numerous conferences and meetings. Tami Dinh is a Professor at the University of St.Gallen (HSG) Institute of Accounting, Control and Auditing. Before that, she worked as a lecturer (Assistant Professor) at the School of Accounting at UNSW Sydney, Australia, for several years. Both her research activities and teaching approach benefit from her strong ties with academics around the world. In her research she focuses on international accounting and financial accounting. She regularly presents her work at international conferences as well as invited research seminars, and she has published in leading international academic and practitioner-oriented journals. Bettina Hartmann is a PhD candidate at the University of St. Gallen with a focus on Stakeholder Management, Strategy and Distributive Justice. She has an M.A. in Strategy and International Management (M.A. HSG) and a B.A in Business Administration from the University of St. Gallen. While pursuing her doctoral degree, Bettina has also been working at the Executive School of Management, Technology and Law at the University of St.Gallen (ES-HSG) since 2011. In her role as Head of the Dean's Office, she manages various operations including Finance, Marketing, HR and IT at the ES-HSG. Martin Eppler isa Professor of Communications Management at the institute for Media and Communications Management at the University of St. Gallen. Previously he has been a guest professor at the Georgia Institute of Technology in Atlanta (USA), at Simon Fraser University in Vancouver (Canada), at the Central University of Finance and Economics in Beijing (China), at Aalto University in Helsinki (Finland), and at Cambridge University (UK). He has authored 17 books and more than 200 academic articles. He is the academic director of St.Gallen's ISP MBA program. In his research, he explores the connections among knowledge-intensive processes, communication and information technology. Fabienne Bünzli is a PhD candidate at the University of St. Gallen. Her focus lies in the field of strategic communication, campaigning, and stakeholder management. She holds a master's degree in Media Studies and Communication Science at the University of Zurich. Her professional backgroundencompasses several years experience, among others, as a project manager in a communication agency. In this function, Fabienne Bünzli was responsible for political campaigning, public relations and event management.

Details zur Ausgabe

• Verlag: Springer
• Erscheinungsdatum: 2006
• Sprache: Englisch
• ISBN 10: 3540314083
• ISBN 13: 9783540314080
• Einband: Gebundene Ausgabe
• Auflage: 2
• Anzahl der Seiten: 410
• Kontakt zum Hersteller: GPSR Kontakt; ProductSafety@springernature.com; ; Tiergartenstr. 17; Heidelberg; 69121; Deutschland