Service Chain Management: Technology Innovation for the Service Business - Hardcover

Hardcover

ISBN 10: 3540755039 ISBN 13: 9783540755036

Verlag: Springer, 2007

Inhaltsangabe

Book by Voudouris Christos Owusu Gilbert Dorne Raphael Les

Über diesen Titel

Críticas:

From the reviews: “Service Chain Management: Technology Innovation for the Service Business ... is a collected volume examining the management of a service company. The authors provide the reader with tools to both understand and manage a service company, and thus may appeal to a wider audience ... . The book is interesting for two reasons: it brings together in a single volume issues are often treated separately and includes perspectives from both academia and industry, primarily BT. ... recommend it to the library.” (Jason Whalley, Communication Booknotes Quarterly, Vol. 41 (1), January-March, 2010)

Reseña del editor:

Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges.

Über diese Auflage

• Verlag: Springer
• Erscheinungsdatum: 2007
• ISBN 10: 3540755039
• ISBN 13: 9783540755036
• Einband: Tapa dura
• Anzahl der Seiten: 328
• Herausgeber: Voudouris Christos, Owusu Gilbert, Dorne Raphael