Change and Release Management: Implementation for a High Availability IT Environment - Softcover

Schmidt, Roland

Softcover

ISBN 10: 3639109511 ISBN 13: 9783639109511

Verlag: VDM Verlag Dr. Müller, 2008

Inhaltsangabe

This study investigates whether efficient Change and Release Management processes can be implemented in a high availability (i.e. Air Traffic Control) environment and to gain insight how the processes can be mapped onto the tool HP OpenView Service Desk ©. It shows that these processes can indeed be implemented, giving opportunities for increasing efficiency and effectiveness. A significant result is the recognition that Change Management should only be concerned with changes not requiring a design phase ¿ else the request is to be forwarded to the project management process. A further result is that Change Management can easily be mapped onto the tool while Release Management ¿ not explicitly targeted by the tool ¿ is sufficiently supported by using a feature to group changes. Finally it can be concluded that the current tool version 5.1 supports a database with customizable rules and actions and personalized views but no workflows.or access to a workflow engine.

Details zur Ausgabe

• Verlag: VDM Verlag Dr. Müller
• Erscheinungsdatum: 2008
• Sprache: Englisch
• ISBN 10: 3639109511
• ISBN 13: 9783639109511
• Einband: Taschenbuch
• Anzahl der Seiten: 92
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Zeitfracht Medien GmbH; info-medien@zeitfracht.de; ; Ferdinand-Jühlke-Straße 7; Erfurt; 99095; Deutschland