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Identifying and correcting service quality problems by applying the GAP-Model - Musterstädter Golfclub e.V. - Softcover

Crefeld, Dustin

 
9783640867141: Identifying and correcting service quality problems by applying the GAP-Model - Musterstädter Golfclub e.V.
Softcover
ISBN 10: 3640867149 ISBN 13: 9783640867141
Verlag: GRIN Verlag, 2011

Inhaltsangabe

Seminar paper from the year 2011 in the subject Business economics - Business Management, Corporate Governance, grade: 1,0, Business and Information Technology School - The Entrepreneurial University Iserlohn (Sport & Event Management), language: English, abstract: This essay relates to the gap model of service quality developed by Parasuraman, Zeithaml and Berry. Nowadays it has become an important pattern of the modern service management processes. The gap model will be applied to the "Musterstädter Golfclub e.V."

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Von der hinteren Coverseite

Seminar paper from the year 2011 in the subject Business economics - Business Management, Corporate Governance, grade: 1,0, Business and Information Technology School - The Entrepreneurial University Iserlohn (Sport & Event Management), language: English, abstract: This essay relates to the gap model of service quality developed by Parasuraman, Zeithaml and Berry. Nowadays it has become an important pattern of the modern service management processes. The gap model will be applied to the ¿Musterstädter Golfclub e.V.¿

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
GRIN Verlag
Erscheinungsdatum
2011
Sprache
Englisch
ISBN 10 
3640867149
ISBN 13 
9783640867141
Einband
Taschenbuch
Auflage
3
Anzahl der Seiten
52
Kontakt zum Hersteller
GRIN Publishing GmbH
info@grin.com

Waltherstraße 23
München
80337
Deutschland