Design Issues for Service Delivery Platforms: Incorporate User Experience: A Grounded Theory Study of Individual User Needs - Softcover

Bergaus, Martin

Softcover

ISBN 10: 3658105402 ISBN 13: 9783658105402

Verlag: Springer Vieweg, 2015

Inhaltsangabe

Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.

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Über die Autorin bzw. den Autor

Martin Bergaus, Ph.D., teaches as an associate lecturer at the University of Applied Science and Technical University in Vienna. His current research interests focuses on a qualitative research using Grounded Theory in the field of Information Systems. He has professional experiences within the ICT and company start up.

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Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.

Contents

• Literature Review
• Research Methodology
• Presentation of Findings
• Model Development and Discussion of the Results
• Conclusions

Target Groups

• Researchers and students in the field of IS research, SDP researchers, usability researchers, and qualitative researchers using Grounded Theory Methodology (GTM)
• Practitioners in the field of Ubiquitous and Cloud Computing,practical application of GT

About the Author

Martin Bergaus, Ph.D., teaches as an associate lecturer at the University of Applied Science and Technical University in Vienna. His current research interests focuses on a qualitative research using Grounded Theory in the field of Information Systems. He has professional experiences within the ICT and company start up.

Details zur Ausgabe

• Verlag: Springer Vieweg
• Erscheinungsdatum: 2015
• Sprache: Englisch
• ISBN 10: 3658105402
• ISBN 13: 9783658105402
• Einband: Taschenbuch
• Anzahl der Seiten: 496
• Kontakt zum Hersteller: Springer Palgrave Macmillan; buchhandel-buch@springer.com; ; Tiergartenstr. 17; Heidelberg; 69121; Deutschland