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Healthcare management today is very different from what it was a decade ago. The increase in competition coupled with the complexity of patients’ perception of service quality makes it difficult for healthcare companies to deliver services that meet customer satisfaction. In this context, the ability for a company to accurately interpret patients’ needs become imperative for sustainability and success! This study attempts to bridge this gap by providing a framework that will enable a company to better access patients’ and internal stakeholders’ perception with greater accuracy and consequently deliver services that meet patients’ requirement. The academicians can certainly consider the book for a basic understanding of how the five service quality dimensions work in a healthcare setup. The patients’ perspectives and the hospital staff perspectives were carefully handled in depicting the flow of information from one chapter to another. The fine element of measuring the service quality was well explained and used effectively to compare the selected hospitals.
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Über die Autorin bzw. den Autor
Dr. H.K.S. Kumar Chunduri, Associate Director, ASA, Indian School of Business (ISB) gained around 15 years of Teaching & Academic Administration in Management in India and abroad. Dr. Talluru Sreenivas, Professor, Dept of Bus Admn, Yogi Vemana University, Kadapa, AP put in around 18 years of Service in Teaching & research in Management Discipline.
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The Service Quality Gap Analysis
Verlag:
LAP LAMBERT Academic Publishing, 2013
ISBN 10: 3659276863
ISBN 13: 9783659276866
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Zustand: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Chunduri H K S KumarDr. H.K.S. Kumar Chunduri, Associate Director, ASA, Indian School of Business (ISB) gained around 15 years of Teaching & Academic Administration in Management in India and abroad. Dr. Talluru Sreenivas, Professor,. Bestandsnummer des Verkäufers 5145086
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The Service Quality Gap Analysis: A Study on Selected Hospitals in Hyderabad
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LAP LAMBERT Academic Publishing, 2013
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The Service Quality Gap Analysis
Verlag:
LAP LAMBERT Academic Publishing Feb 2013, 2013
ISBN 10: 3659276863
ISBN 13: 9783659276866
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Taschenbuch. Zustand: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Healthcare management today is very different from what it was a decade ago. The increase in competition coupled with the complexity of patients' perception of service quality makes it difficult for healthcare companies to deliver services that meet customer satisfaction. In this context, the ability for a company to accurately interpret patients' needs become imperative for sustainability and success! This study attempts to bridge this gap by providing a framework that will enable a company to better access patients' and internal stakeholders' perception with greater accuracy and consequently deliver services that meet patients' requirement. The academicians can certainly consider the book for a basic understanding of how the five service quality dimensions work in a healthcare setup. The patients' perspectives and the hospital staff perspectives were carefully handled in depicting the flow of information from one chapter to another. The fine element of measuring the service quality was well explained and used effectively to compare the selected hospitals. 620 pp. Englisch. Bestandsnummer des Verkäufers 9783659276866
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The Service Quality Gap Analysis : A Study on Selected Hospitals in Hyderabad
Verlag:
LAP LAMBERT Academic Publishing, 2013
ISBN 10: 3659276863
ISBN 13: 9783659276866
Neu
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Taschenbuch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Healthcare management today is very different from what it was a decade ago. The increase in competition coupled with the complexity of patients' perception of service quality makes it difficult for healthcare companies to deliver services that meet customer satisfaction. In this context, the ability for a company to accurately interpret patients' needs become imperative for sustainability and success! This study attempts to bridge this gap by providing a framework that will enable a company to better access patients' and internal stakeholders' perception with greater accuracy and consequently deliver services that meet patients' requirement. The academicians can certainly consider the book for a basic understanding of how the five service quality dimensions work in a healthcare setup. The patients' perspectives and the hospital staff perspectives were carefully handled in depicting the flow of information from one chapter to another. The fine element of measuring the service quality was well explained and used effectively to compare the selected hospitals. Bestandsnummer des Verkäufers 9783659276866
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The Service Quality Gap Analysis
Verlag:
LAP LAMBERT Academic Publishing Feb 2013, 2013
ISBN 10: 3659276863
ISBN 13: 9783659276866
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Taschenbuch. Zustand: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Healthcare management today is very different from what it was a decade ago. The increase in competition coupled with the complexity of patients' perception of service quality makes it difficult for healthcare companies to deliver services that meet customer satisfaction. In this context, the ability for a company to accurately interpret patients' needs become imperative for sustainability and success! This study attempts to bridge this gap by providing a framework that will enable a company to better access patients' and internal stakeholders' perception with greater accuracy and consequently deliver services that meet patients' requirement. The academicians can certainly consider the book for a basic understanding of how the five service quality dimensions work in a healthcare setup. The patients' perspectives and the hospital staff perspectives were carefully handled in depicting the flow of information from one chapter to another. The fine element of measuring the service quality was well explained and used effectively to compare the selected hospitals.OmniScriptum SRL, Str. Armeneasca 28/1, office 1, 2012 Chisinau 620 pp. Englisch. Bestandsnummer des Verkäufers 9783659276866
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The Service Quality Gap Analysis | A Study on Selected Hospitals in Hyderabad
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ISBN 13: 9783659276866
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Taschenbuch. Zustand: Neu. The Service Quality Gap Analysis | A Study on Selected Hospitals in Hyderabad | H K S Kumar Chunduri (u. a.) | Taschenbuch | 620 S. | Englisch | 2013 | LAP LAMBERT Academic Publishing | EAN 9783659276866 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu Print on Demand. Bestandsnummer des Verkäufers 120703151
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