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Effectiveness of TQM Parameters In Manufacturing & Service Industries: A Survey In North India - Softcover

Mittal, Deepak

 
9783659360459: Effectiveness of TQM Parameters In Manufacturing & Service Industries: A Survey In North India
Softcover
ISBN 10: 3659360457 ISBN 13: 9783659360459
Verlag: LAP LAMBERT Academic Publishing, 2013

Inhaltsangabe

Total Quality Management is an integrative management Philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass customer expectations. There are many differences in manufacturing and service industries. The purpose of this study is to understand concept of TQM in both industry sectors and to identify the significant differences (if any) in TQM practices in Northern India Service and Manufacturing organisations. The questions are grouped in to seven factors such as customer focus, continuous improvement, Team work and involvement, Top management commitment and recognition, training and development, communication in company, measurement and feedback.

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Über die Autorin bzw. den Autor

Er. Deepak Mittalis an Assistant Professor in Department of Mechanical Engineering at Kurukshetra Institute of Technology & Management, Kurukshetra

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Verlag
LAP LAMBERT Academic Publishing
Erscheinungsdatum
2013
Sprache
Englisch
ISBN 10 
3659360457
ISBN 13 
9783659360459
Einband
Taschenbuch
Anzahl der Seiten
84
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
SIA OmniScriptum Publishing
customerservice@vdm-vsg.de

Brivibas gatve 197
Riga
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Lettland