An Study on Post Service Satisfaction amongst the Toyota Customers: A research study on the customers satisfaction on the facilities provided by the authorized dealers of Toyota Motors - Softcover

Bharmal, Mohammed; Parmar, Bhoomi

 
9783659385377: An Study on Post Service Satisfaction amongst the Toyota Customers: A research study on the customers satisfaction on the facilities provided by the authorized dealers of Toyota Motors
Softcover
ISBN 10: 3659385379 ISBN 13: 9783659385377
Verlag: LAP LAMBERT Academic Publishing, 2013

Inhaltsangabe

What is the most important consideration on the part of the customers when they purchase a vehicle? After Sales Services. This report considers one the best Automobile company - Toyota Motors known for its quality, to study the customer satisfaction on the services provided at the service centers. The study is based on five parameters i.e., service quality, Service initiation, Service Facility, Service adviser, and Vehicle Pickup.The study reveals the customer preference whether to service their vehicle at the authorized service center during and/or after the warranty period, feedback of the customer on the service provided by the Toyota authorized service center.

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Über die Autorin bzw. den Autor

Mohammed Bharmal, MBA: Studied Marketing Management at Gujarat Technological University. Was intern at The Nielsen Company as an investigator into TKML Tri-Annual CSI Study; Two-Wheeler Benchmark CSI Study. Working as a Business Analyst and Development at InheritX Solutions Pvt. Ltd., India.

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Verlag
LAP LAMBERT Academic Publishing
Erscheinungsdatum
2013
Sprache
Englisch
ISBN 10 
3659385379
ISBN 13 
9783659385377
Einband
Taschenbuch
Anzahl der Seiten
96
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Fastbook Publishing
customerservice@vdm-vsg.de

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