Today’s business landscape is changing rapidly and Information Technology (IT) solutions that support these businesses are aligning service strategy and targets towards satisfying ever changing business needs. Most companies are now compelled to rely almost on IT for all their business process transactions; especially multinationals. This calls for huge investment in IT and related resources. This is where it becomes imperative for the IT departments to deploy convincing customer satisfaction strategy that will guarantee their continued existence and relevance in these organizations. The book has explored options that will aid IT departments to survive competitions by deploying effective and efficient customer satisfaction strategies that will expose the impact of IT services in business organizations and subsequently convince decision makers to start seeing IT departments as business partners as opposed to cost centers. It makes available great information on how businesses that make customer satisfaction a key operating principle will surpass competition. The book is a must read for any service oriented professional.
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Peter Osuji is currently working as Chief Technology Officer at PAN African University, Lagos, Nigeria. He received a Master degree in Information Systems Management from University of Liverpool, UK and Bachelor degree in Electronic & Computer Engineering from Federal University of Technology, Owerri, Nigeria.
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Taschenbuch. Zustand: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Today's business landscape is changing rapidly and Information Technology (IT) solutions that support these businesses are aligning service strategy and targets towards satisfying ever changing business needs. Most companies are now compelled to rely almost on IT for all their business process transactions; especially multinationals. This calls for huge investment in IT and related resources. This is where it becomes imperative for the IT departments to deploy convincing customer satisfaction strategy that will guarantee their continued existence and relevance in these organizations. The book has explored options that will aid IT departments to survive competitions by deploying effective and efficient customer satisfaction strategies that will expose the impact of IT services in business organizations and subsequently convince decision makers to start seeing IT departments as business partners as opposed to cost centers. It makes available great information on how businesses that make customer satisfaction a key operating principle will surpass competition. The book is a must read for any service oriented professional. 104 pp. Englisch. Bestandsnummer des Verkäufers 9783659390876
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Zustand: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Osuji Peter N.Peter Osuji is currently working as Chief Technology Officer at PAN African University, Lagos, Nigeria. He received a Master degree in Information Systems Management from University of Liverpool, UK and Bachelor degree . Bestandsnummer des Verkäufers 5153118
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Zustand: New. PRINT ON DEMAND pp. 104. Bestandsnummer des Verkäufers 18128798324
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Taschenbuch. Zustand: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Today's business landscape is changing rapidly and Information Technology (IT) solutions that support these businesses are aligning service strategy and targets towards satisfying ever changing business needs. Most companies are now compelled to rely almost on IT for all their business process transactions; especially multinationals. This calls for huge investment in IT and related resources. This is where it becomes imperative for the IT departments to deploy convincing customer satisfaction strategy that will guarantee their continued existence and relevance in these organizations. The book has explored options that will aid IT departments to survive competitions by deploying effective and efficient customer satisfaction strategies that will expose the impact of IT services in business organizations and subsequently convince decision makers to start seeing IT departments as business partners as opposed to cost centers. It makes available great information on how businesses that make customer satisfaction a key operating principle will surpass competition. The book is a must read for any service oriented professional.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 104 pp. Englisch. Bestandsnummer des Verkäufers 9783659390876
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Taschenbuch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Today's business landscape is changing rapidly and Information Technology (IT) solutions that support these businesses are aligning service strategy and targets towards satisfying ever changing business needs. Most companies are now compelled to rely almost on IT for all their business process transactions; especially multinationals. This calls for huge investment in IT and related resources. This is where it becomes imperative for the IT departments to deploy convincing customer satisfaction strategy that will guarantee their continued existence and relevance in these organizations. The book has explored options that will aid IT departments to survive competitions by deploying effective and efficient customer satisfaction strategies that will expose the impact of IT services in business organizations and subsequently convince decision makers to start seeing IT departments as business partners as opposed to cost centers. It makes available great information on how businesses that make customer satisfaction a key operating principle will surpass competition. The book is a must read for any service oriented professional. Bestandsnummer des Verkäufers 9783659390876
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Anbieter: preigu, Osnabrück, Deutschland
Taschenbuch. Zustand: Neu. The impact of customer service management on IT function | Peter N. Osuji (u. a.) | Taschenbuch | 104 S. | Englisch | 2013 | LAP LAMBERT Academic Publishing | EAN 9783659390876 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. Bestandsnummer des Verkäufers 105945317
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