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Employee Perception and Customer Satisfaction: A Study of Selected Indian Universal Banks - Softcover

Kaur, Gagandeep

 
9783659477713: Employee Perception and Customer Satisfaction: A Study of Selected Indian Universal Banks
Softcover
ISBN 10: 3659477710 ISBN 13: 9783659477713
Verlag: LAP LAMBERT Academic Publishing, 2014

Inhaltsangabe

Universal Banking refers to financial intermediaries offering a wide range of banking and financial services under one roof. It is a one-stop super market for both wholesale and retail services. It is a combination of commercial banking, investment banking, insurance and various other activities. This book has been written in very simple and easily understandable manner with relevant quoted references from earlier researchers in this field. It can help the readers as they can update their knowledge regarding factors influencing the customers and employees satisfaction level.

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Über die Autorin bzw. den Autor

Dr. Gagandeep kaur is a assistant professor in the Department of Commerce, MCM DAV College for Women, Chandigarh, India. She has a Ph.D. degree in banking, which she earned from the Guru Nanak Dev University, Amritsar.Her research interest includes banking, finance, business ethics and marketing.

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Verlag
LAP LAMBERT Academic Publishing
Erscheinungsdatum
2014
Sprache
Englisch
ISBN 10 
3659477710
ISBN 13 
9783659477713
Einband
Taschenbuch
Anzahl der Seiten
152
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
SIA OmniScriptum Publishing
customerservice@vdm-vsg.de

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Riga
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