A Study on the model of Service Quality GAP - Softcover

Muthukumar, P.S.Rajeswari; Santhosh Kumar, Samson

 
9783659913877: A Study on the model of Service Quality GAP
Softcover
ISBN 10: 3659913871 ISBN 13: 9783659913877
Verlag: LAP LAMBERT Academic Publishing, 2018

Inhaltsangabe

Servqual model for hotels and mainly to highlight service quality gap.Evolution of economies worldwide highlights the fact that the service sector is growing faster than any other sectors. In contrary, the productivity and consequently the quality of this sector seems to be declining. Therefore, designing quality service is considered as a major challenge in service organizations. This study attempts to identify the level of customer’s satisfaction in hotels of Vellore District and particularly of Vellore city, India. The SERVQUAL model is applied to measure customer satisfaction in the hotel industry.

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Über die Autorin bzw. den Autor

Active Researcher and published more than 15 papers in SCOPUS indexed journals and had 15 years of academic experience.Gold medalist in her academic.

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Verlag
LAP LAMBERT Academic Publishing
Erscheinungsdatum
2018
Sprache
Englisch
ISBN 10 
3659913871
ISBN 13 
9783659913877
Einband
Taschenbuch
Anzahl der Seiten
64
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Presses Academiques Francophones
customerservice@vdm-vsg.de

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Riga
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