Communication Quality and ERP Implementation Project Success: Exploring the influence of communication quality between the IT project team and the affected business units on implementation success - Softcover

Alexander Schnepel; Benoit A. Aubert; Val Hooper

 
9783838305226: Communication Quality and ERP Implementation Project Success: Exploring the influence of communication quality between the IT project team and the affected business units on implementation success
Softcover
ISBN 10: 3838305221 ISBN 13: 9783838305226
Verlag: LAP Lambert Academic Publishing, 2009

Inhaltsangabe

Communication between the information systems specialist and the user has long been recognised as an important aspect of successful information system development projects. The study investigated the influence of communication quality on project success in an Enterprise Resource Planning system implementation at a large North-American manufacturing company. The current study found support for the individual attributes of communication quality, namely completeness, credibility, accuracy, purpose adequacy, timeliness, openness, audience adequacy, bidirectionality, and a balance of formality vs. informality. The study found indications that a lack of communication quality might impact ERP implementation project success negatively whereas better communication quality might foster success. The ERP project at the organisation was successful in terms of traditional project success measures such as "on time" and "on budget". However, communication quality seemed to have a negative correlation to the quality of the relationship between the project team and the business as well as user satisfaction. System acceptance and use appeared to have been facilitated by better communication quality.

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Über die Autorin bzw. den Autor

Alexander studied Economics and Information Systems at the University of Bremen and Victoria University of Wellington. He was awarded 2 scholarships (2005,2006) by Victoria University and 1 by HEC Montréal (2006). Since 2007 he has been working as a CEO Management Assistant and Project Manager for market leading companies in Germany.

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Verlag
LAP Lambert Academic Publishing
Erscheinungsdatum
2009
Sprache
Englisch
ISBN 10 
3838305221
ISBN 13 
9783838305226
Einband
Taschenbuch
Anzahl der Seiten
244
Kontakt zum Hersteller
Nicht verfügbar
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