EXPERT RECOMMENDING SERVICES: The role of the knowledge community in the success of the expert recommending information systems - Softcover

Vitari, Claudio

 
9783838313153: EXPERT RECOMMENDING SERVICES: The role of the knowledge community in the success of the expert recommending information systems
Softcover
ISBN 10: 3838313151 ISBN 13: 9783838313153
Verlag: LAP LAMBERT Academic Publishing, 2009

Inhaltsangabe

Knowledge is surging as a major resource of sustainable competitive advantage. The Knowledge Community, informal group of individuals that share a common practice, work or interest, is a favourable mechanism to lever knowledge. Organizations are investing, sometimes with little success, in Information Systems supporting the management of knowledge, in order to exploit the knowledge of their experts. Specific Information Systems, the Expert Recommending Services, are conceived to facilitate, in the Knowledge Communities, the identification of the experts that could contribute to solve the business process breakdowns. This research aims at understanding what factors affect the success of this type of Information Systems in order to help the organizations to manage their experts. To attain this aim a multi-method approach has been applied to three different case studies. The main original result is the demonstration that the success of the Expert Recommending Services is influenced by the awareness on the knowledge of the other members of the Knowledge Community.

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Über die Autorin bzw. den Autor

Claudio Vitari is program director of MSc Management &Information Systems at Ecole du Management et des Systèmesd'Information and assistant professor of Management InformationSystems at Grenoble Ecole de Management (Grenoble, France). Hisresearch interests include Knowledge Management, DynamicCapabilities and Corporate Social Responsibility.

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Verlag
LAP LAMBERT Academic Publishing
Erscheinungsdatum
2009
Sprache
Englisch
ISBN 10 
3838313151
ISBN 13 
9783838313153
Einband
Taschenbuch
Anzahl der Seiten
380
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
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