Assessing Knowledge Management Processes in the Public Sector: A case study in a provincial government department in South Africa - Softcover

Haricharan, Shanil; Moollan, Roland

 
9783838339078: Assessing Knowledge Management Processes in the Public Sector: A case study in a provincial government department in South Africa
Softcover
ISBN 10: 383833907X ISBN 13: 9783838339078
Verlag: LAP LAMBERT Academic Publishing, 2010

Inhaltsangabe

The knowledge-intensive economy implies a need for faster adaptation to an accelerated change in the environment of public policies and service delivery. The Department of Economic Affairs, Agriculture and Tourism (DEAAT), in the Provincial Government: Western Cape, is responsible for the implementation of the Cape Online programme, through the creation of structures, systems and processes that support e-government. This book assesses the knowledge management processes – creation, sharing, application and retention – in the DEAAT to determine its readiness for knowledge management initiatives. The research findings indicate an overall moderate level of readiness for knowledge management with the key inhibitors being the bureaucratic structure and organisational culture. A framework for the implementation of knowledge management initiatives is proposed.

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Reseña del editor

The knowledge-intensive economy implies a need for faster adaptation to an accelerated change in the environment of public policies and service delivery. The Department of Economic Affairs, Agriculture and Tourism (DEAAT), in the Provincial Government: Western Cape, is responsible for the implementation of the Cape Online programme, through the creation of structures, systems and processes that support e-government. This book assesses the knowledge management processes - creation, sharing, application and retention - in the DEAAT to determine its readiness for knowledge management initiatives. The research findings indicate an overall moderate level of readiness for knowledge management with the key inhibitors being the bureaucratic structure and organisational culture. A framework for the implementation of knowledge management initiatives is proposed.

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Verlag
LAP LAMBERT Academic Publishing
Erscheinungsdatum
2010
Sprache
Englisch
ISBN 10 
383833907X
ISBN 13 
9783838339078
Einband
Tapa blanda
Anzahl der Seiten
76
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Verantwortliche Person
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