Hospitality Knowledge Management: Application of a Process-Oriented Strategic Knowledge Management Business Model - Softcover

Machado, Conrad

 
9783846598498: Hospitality Knowledge Management: Application of a Process-Oriented Strategic Knowledge Management Business Model
Softcover
ISBN 10: 3846598496 ISBN 13: 9783846598498
Verlag: LAP LAMBERT Academic Publishing, 2011

Inhaltsangabe

Since knowledge management is almost new to the hospitality industry, this book aims at being an introductory tool of knowledge management to hospitality managers. There is a seamless flow between parts from the introduction to knowledge management to the final practical application of the proposed business model. It brushes on knowledge management concepts that are frequently cited, including concepts that were useful in formulating a model for knowledge management strategy for hospitality. The Process-Oriented Strategic Knowledge Management Business Model is an initiative to push forward strategic knowledge management in the hospitality industry. It was built on the belief that a knowledge management strategy that is linked to the strategic business goals of a hotel will be very effective in improving performance on all levels of organization. With respect to the knowledge management business model, this book builds on previous research and seeks to cover questions that were left unanswered. Issues such as measuring knowledge management value to track the implementation of the model and the factors that support or impede its implementation have been discussed in detail.

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Reseña del editor

Since knowledge management is almost new to the hospitality industry, this book aims at being an introductory tool of knowledge management to hospitality managers. There is a seamless flow between parts from the introduction to knowledge management to the final practical application of the proposed business model. It brushes on knowledge management concepts that are frequently cited, including concepts that were useful in formulating a model for knowledge management strategy for hospitality. The Process-Oriented Strategic Knowledge Management Business Model is an initiative to push forward strategic knowledge management in the hospitality industry. It was built on the belief that a knowledge management strategy that is linked to the strategic business goals of a hotel will be very effective in improving performance on all levels of organization. With respect to the knowledge management business model, this book builds on previous research and seeks to cover questions that were left unanswered. Issues such as measuring knowledge management value to track the implementation of the model and the factors that support or impede its implementation have been discussed in detail.

Biografía del autor

Conrad Machado has a Master's degree with honours in International Hospitality Management. He has worked in operational management roles in luxury hotels and successfully managed knowledge within large teams at property levels. In the future, he plans to work towards managing knowledge across different hotels in multinational companies.

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Verlag
LAP LAMBERT Academic Publishing
Erscheinungsdatum
2011
Sprache
Englisch
ISBN 10 
3846598496
ISBN 13 
9783846598498
Einband
Tapa blanda
Anzahl der Seiten
112
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Verantwortliche Person
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