Decision Support Systems a Critical Success Factor for IT-Governance: An Application in Financial Sector - Softcover

Costa, João

Softcover

ISBN 10: 3848440725 ISBN 13: 9783848440726

Verlag: LAP LAMBERT Academic Publishing, 2012

Inhaltsangabe

IT-Governance has a major impact not only on IT management but also and foremost in the Enterprises performance and control. Business uses IT agility, flexibility and innovation to pursue its objectives and to sustain its strategy. However being it more critical to the business, compliance forces IT on the opposite way of predictability, stability and regulations. Adding the current economical environment and the fact that most of the times IT departments are considered cost centres, IT-Governance decisions become more important and critical. This research intends to provide an answer to IT-Governance requirements using Data Driven Decision Support Systems based on dimensional models. To address this research opportunity we have considered IT-Governance research (Peter Weill), best practises (ITIL), Body of Knowledge (PMBOK) and frameworks (COBIT). Key IT-Governance processes (Change Management, Incident Management, Project Development and Service Desk Management) were studied and key process stakeholders were interviewed. Based on the facts gathered, dimensional models (data marts) were modelled and developed to answer to key improvement requirements on each IT-Governance process.

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Higher Education Teacher and IT Management Specialist. Currently working at the Portuguese Financial Institution that invests the most in IT I've been able to learn and work in many projects related to IT (IT Data Warehouse, IT Business Monitoring, CMMI, IT Project Portfolio Management and IT Balanced Scorecard among others).

Details zur Ausgabe

• Verlag: LAP LAMBERT Academic Publishing
• Erscheinungsdatum: 2012
• Sprache: Englisch
• ISBN 10: 3848440725
• ISBN 13: 9783848440726
• Einband: Taschenbuch
• Anzahl der Seiten: 152
• Kontakt zum Hersteller: Fromm; customerservice@vdm-vsg.de; ; Brivibas gatve 197; Riga; 1039; Lettland